Hytale, the highly anticipated game from the creators of Hypixel, is facing technical issues that are frustrating Brazilian players in January 2026. The error ‘A basket with that identifier does not exist’ appears at the checkout of the official store and prevents the completion of the purchase, especially for early access. This problem affects fans who have been waiting for years for a chance to play, turning anticipation into frustration due to a glitch that simply cancels the transaction.
The error appears at the most crucial moment: right after the player clicks to buy, accepts the early access terms, and tries to proceed to payment. Instead of the checkout screen, an error message appears and the only option is to close it, which automatically cancels the entire purchase. This behavior suggests the online store loses track of the user’s session mid-process, as if the virtual ‘shopping basket’ simply disappears before payment. For the Brazilian community, which has followed the development for years, this unexpected barrier is a major obstacle.
Possible Solutions for the Hytale Store Error
If you are facing this problem, there are a few attempts that might restore the purchase. The first and simplest is to try using a different browser. Since the error seems to be linked to corrupted sessions, starting the process in a new browser, like Chrome, Firefox, or Edge, might generate a new, clean session. Furthermore, it is recommended to log into your Hypixel account before trying the purchase again, as the site redirects to this step anyway.
Another common cause for checkout failures are ad and script blockers. Extensions like AdBlock or the Brave browser in blocking mode can interfere with the store’s processes that manage the cart and payments. Therefore, temporarily disabling these tools for the Hytale Store website and reloading the page might be the solution. If the error persists, the next step is to clear cookies and site data specifically for the Hytale domain. This action resets any old or corrupted session information that might be causing the error loop.
What if nothing works? Contact Support
If none of the above solutions fix the problem, the most direct path is to contact Hypixel’s customer support. When reporting the error, be clear and specific: describe that the message ‘A basket with that identifier does not exist’ appears after confirming the early access warning and that the only possible action is to close the window, aborting the purchase. Meanwhile, the community awaits an official statement from the developer regarding the definitive fix for this flaw, which could impact the initial sales of the long-awaited game.
